• A method and apparatus has been shown and described which allows Quality of Service to be controlled at a temporal granularity. Time-value curves, generated for each task, ensure that mission resources are utilized in a manner which optimizes mission performance. It should be noted, however, that although the present invention has shown and described the use of time-value curves as applied to mission workflow tasks, the present invention is not limited to this application; rather, it can be readily appreciated by one of skill in the art that time-value curves may be used to optimize the delivery of any resource to any consumer by taking into account the dynamic environment of the consumer and resource.

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  • Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.

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