Tag: PSTN

US 20180146090 IVR menu to a user to enable the user to select an option: Embodiments of the present invention provide a system for enhancing user interface with vendors (service providers). The system may provide visual IVR menu to a user to enable the user to select an option there from. Further, the system may include a call-parking module communicably coupled to an application (at a user device) through the internet and configured for guiding the application based on a user request to perform at least one of: a) dialing a telephone number corresponding to the user request, the user request being determined based on a user selection from a visual IVR menu corresponding to the telephone number; b) inputting one or more required DTMF inputs at particular intervals; and c) connecting a user corresponding to the user device with the selected option corresponding to the IVR or on detection of human voice. Images (96)

8161139 Network element includes an intelligent interface: A network element (NE) includes an intelligent interface (II) with its own operating environment rendering it active during the NE boot process, and with separate intelligence allowing it to take actions on the NE prior to, during, and after the boot process. The combination of independent operation and increased intelligence provides enhanced management opportunities to enable the NE to be controlled throughout the boot process and after completion of the boot process. For example, files may be uploaded to the NE before or during the boot process to restart the NE from a new software image. The II allows this downloading process to occur in parallel on multiple NE's from a centralized storage resource. Diagnostic checks may be run on the NE, and files, and MIB information, and other data may be transmitted from the II to enable a network manager to more effectively manage the NE.

20170085708 Converting the audible menus to visual IVR menus: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

20130022191 Generating an Interactive Voice Response (IVR) database: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

20130022183 System for generating Interactive Voice Response database: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.