US 20180130102 Reliable rating system and method thereof
Embodiments of the invention provide means to the users of the system to provide ratings and corresponding feedback for enhancing the genuineness in the ratings. The system includes a memory coupled to a processor. The memory includes one or more instructions executable by the processor to enable the users of the system to rate each other based on at least one of sharing, exchanging, and selling one of activity, service or product. The system may provide a mechanism to encourage genuineness in ratings provided by the users. Furthermore, the instructions facilitate the rating receivers to provide feedbacks corresponding to the received ratings. The feedback includes accepting or objecting to a particular rating. Moreover, the memory includes instructions executable by the processor to enable the system to determine genuineness of an objection raised by a rating receiver.
US 20180146090 IVR menu to a user to enable the user to select an option
Embodiments of the present invention provide a system for enhancing user interface with vendors (service providers). The system may provide visual IVR menu to a user to enable the user to select an option there from. Further, the system may include a call-parking module communicably coupled to an application (at a user device) through the internet and configured for guiding the application based on a user request to perform at least one of: a) dialing a telephone number corresponding to the user request, the user request being determined based on a user selection from a visual IVR menu corresponding to the telephone number; b) inputting one or more required DTMF inputs at particular intervals; and c) connecting a user corresponding to the user device with the selected option corresponding to the IVR or on detection of human voice.
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