US 20170289332 Systems and Methods for Visual Presentation and Selection of IVR Menu

Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further, the memory includes instructions executable by said processor for automatically communicating with one or more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.

US 8880120 Device and method for providing enhanced telephony

US 8880120 Device and method for providing enhanced telephony ABSTRACT – Embodiments of the invention provide a communication system including a processor and a memory coupled to the processor. The memory includes instructions executable by processor to communicate with a database comprising a plurality of visual integrated voice response (IVR) menus associated with a plurality of destinations. Further, the instructions executable by the processor for receiving a dialed phone number of a destination. Furthermore, the instructions executable by the processor for comparing the dialed phone number with phone numbers stored in the database. Additionally, the instructions executable by the processor for transferring to be displayed a form based on the comparison. Herein, the form comprises one or more data request fields corresponding to a visual IVR menu associated with the dialed destination. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention…

20150010136 Visual presentation and selection of ivr menu

20150010136 Systems and methods for visual presentation and selection of ivr menu ABSTRACT – Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates to visual selection of IVR option from a caller device. BACKGROUND OF THE INVENTION Interactive Voice Response (IVR)…

US 8929517 Visual presentation and selection of IVR menu

US 8929517 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates to visual selection of IVR option from a caller device. BACKGROUND OF THE INVENTION Interactive Voice Response (IVR)…

US 9521255 Visual presentation and selection of IVR menu

US 9521255 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates to visual selection of IVR option from a caller device. BACKGROUND OF THE INVENTION Interactive Voice Response (IVR)…

US 8879703 Providing tailored services when call is on-hold

US 8879703 System method and device for providing tailored services when call is on-hold ABSTRACT – Embodiments of the present invention enable a telephone calling device to monitor information exchanged between the device and a destination after establishing a telephone call with the destination. The device may also be configured to create and store a profile of the user having stored therein data corresponding to personal information of the user and interaction of the user with various destinations. Further, the device may be configured to detect if the telephone call is on-hold or not by monitoring occurrence of a designated tone, background music, or pre-set amount of no-conversation between the user and the connected destination. Furthermore, based on the profile of the user, the device may display various services tailored specifically for the user when the call is on-hold. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR)…

US 8731148 Visual presentation and selection of IVR menu

US 8731148 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates…

US 8867708 Visual presentation and selection of IVR menu

US 8867708 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates…

US 8223931 Visual presentation and selection of IVR menu

US 8223931 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates…

US 8345835 Visual presentation and selection of IVR menu

US 8345835 Systems and methods for visual presentation and selection of IVR menu ABSTRACT – Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database. FIELD OF THE INVENTION The invention relates to Interactive Voice Response (IVR) system and more specifically the invention relates to visual selection of IVR option from a caller device. BACKGROUND OF THE INVENTION Interactive Voice Response…