-
8000454 Displaying graphical elements on the device of the caller: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.
READ MORE8000454 Displaying graphical elements on the device of the caller: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.
READ MORE -
8054952 IVR technology to detect voice and key inputs from a caller: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor for at least one personal record from the at least one user and for storing the at least one personal record in the IVR database.
READ MORE8054952 IVR technology to detect voice and key inputs from a caller: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor for at least one personal record from the at least one user and for storing the at least one personal record in the IVR database.
READ MORE -
8731148 Visual presentation and selection of IVR menu: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
READ MORE8731148 Visual presentation and selection of IVR menu: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
READ MORE -
8929517 Invention relates to visual selection of IVR option: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
READ MORE8929517 Invention relates to visual selection of IVR option: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
READ MORE -
8903073 Generating an Interactive Voice Response database: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
READ MORE8903073 Generating an Interactive Voice Response database: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database, the system comprising a processor and a memory coupled to the processor. The memory comprising a list of telephone numbers associated with one or more destinations implementing IVR menus, wherein the one or more destinations are grouped based on a plurality of categories of the IVR menus. Further the memory includes instructions executable by said processor for automatically communicating with the one of more destinations, and receiving at least one customization record from said at least one destination to store in the IVR database.
READ MORE -
8898274 Grid proxy architecture to access resources: A Grid Proxy Architecture for Network Resources (GPAN) is proposed to allow Grid applications to access resources shared in communication network domains. GPAN bridges Grid services serving user applications and network services controlling network devices through its proxy functions such as resource data and management proxies. Working with Grid resource index and broker services, GPAN employs distributed network service peers (NSP) in network domains to discover, negotiate and allocate network resources such as bandwidth for Grid applications. An elected master NSP is the unique Grid node that runs GPAN and represents the whole network to share network resources to Grids without Grid involvement of network devices. GPAN provides the Grid Proxy service (GPS) to interface with Grid services and applications, and the Grid Delegation service (GDS) to interface with network services to utilize network resources. Resource-based XML messaging is employed for the GPAN proxy communication.
READ MORE8898274 Grid proxy architecture to access resources: A Grid Proxy Architecture for Network Resources (GPAN) is proposed to allow Grid applications to access resources shared in communication network domains. GPAN bridges Grid services serving user applications and network services controlling network devices through its proxy functions such as resource data and management proxies. Working with Grid resource index and broker services, GPAN employs distributed network service peers (NSP) in network domains to discover, negotiate and allocate network resources such as bandwidth for Grid applications. An elected master NSP is the unique Grid node that runs GPAN and represents the whole network to share network resources to Grids without Grid involvement of network devices. GPAN provides the Grid Proxy service (GPS) to interface with Grid services and applications, and the Grid Delegation service (GDS) to interface with network services to utilize network resources. Resource-based XML messaging is employed for the GPAN proxy communication.
READ MORE -
8880120 IVR system-provide the customer with quick and good experience: Embodiments of the invention provide a communication system including a processor and a memory coupled to the processor. The memory includes instructions executable by processor to communicate with a database comprising a plurality of visual integrated voice response (IVR) menus associated with a plurality of destinations. Further, the instructions executable by the processor for receiving a dialed phone number of a destination. Furthermore, the instructions executable by the processor for comparing the dialed phone number with phone numbers stored in the database. Additionally, the instructions executable by the processor for transferring to be displayed a form based on the comparison. Herein, the form comprises one or more data request fields corresponding to a visual IVR menu associated with the dialed destination.
READ MORE8880120 IVR system-provide the customer with quick and good experience: Embodiments of the invention provide a communication system including a processor and a memory coupled to the processor. The memory includes instructions executable by processor to communicate with a database comprising a plurality of visual integrated voice response (IVR) menus associated with a plurality of destinations. Further, the instructions executable by the processor for receiving a dialed phone number of a destination. Furthermore, the instructions executable by the processor for comparing the dialed phone number with phone numbers stored in the database. Additionally, the instructions executable by the processor for transferring to be displayed a form based on the comparison. Herein, the form comprises one or more data request fields corresponding to a visual IVR menu associated with the dialed destination.
READ MORE -
8879703 Providing tailored services when call is on-hold: Embodiments of the present invention enable a telephone calling device to monitor information exchanged between the device and a destination after establishing a telephone call with the destination. The device may also be configured to create and store a profile of the user having stored therein data corresponding to personal information of the user and interaction of the user with various destinations. Further, the device may be configured to detect if the telephone call is on-hold or not by monitoring occurrence of a designated tone, background music, or pre-set amount of no-conversation between the user and the connected destination. Furthermore, based on the profile of the user, the device may display various services tailored specifically for the user when the call is on-hold.
READ MORE8879703 Providing tailored services when call is on-hold: Embodiments of the present invention enable a telephone calling device to monitor information exchanged between the device and a destination after establishing a telephone call with the destination. The device may also be configured to create and store a profile of the user having stored therein data corresponding to personal information of the user and interaction of the user with various destinations. Further, the device may be configured to detect if the telephone call is on-hold or not by monitoring occurrence of a designated tone, background music, or pre-set amount of no-conversation between the user and the connected destination. Furthermore, based on the profile of the user, the device may display various services tailored specifically for the user when the call is on-hold.
READ MORE -
8879698 Enhanced communication device for providing enhanced telephony: Embodiments of the invention provide an enhanced communication device and a method for providing enhanced telephony. The enhanced communication device comprises a processor. The enhanced communication device further comprises a memory. The memory comprises a database. The database comprises one or more destination phone numbers. Further, the database comprises at least one property associated with the one or more destination phone numbers. Further, the memory comprises instructions executable by the processor for identifying a dialed phone number of a destination. The memory also comprises instructions for determining a location code associated with a current location of the communication device. Further, the memory comprises instructions for comparing the dialed phone number to the one or more destination phone numbers. Furthermore, the method comprises instructions for displaying the at least one property associated with the one or more destination phone numbers based on the comparison.
READ MORE8879698 Enhanced communication device for providing enhanced telephony: Embodiments of the invention provide an enhanced communication device and a method for providing enhanced telephony. The enhanced communication device comprises a processor. The enhanced communication device further comprises a memory. The memory comprises a database. The database comprises one or more destination phone numbers. Further, the database comprises at least one property associated with the one or more destination phone numbers. Further, the memory comprises instructions executable by the processor for identifying a dialed phone number of a destination. The memory also comprises instructions for determining a location code associated with a current location of the communication device. Further, the memory comprises instructions for comparing the dialed phone number to the one or more destination phone numbers. Furthermore, the method comprises instructions for displaying the at least one property associated with the one or more destination phone numbers based on the comparison.
READ MORE -
8867708 IVR for enhancing user interaction: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
READ MORE8867708 IVR for enhancing user interaction: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.
READ MORE